https://repositorio.ufpb.br/jspui/handle/123456789/13415 Sat, 02 May 2026 01:52:20 GMT 2026-05-02T01:52:20Z https://repositorio.ufpb.br/jspui/handle/123456789/37984 Título: Fatores determinantes da eficácia no processo de validação de carteiras em uma empresa de fundos de investimentos com atuação nacional Autor(es): Lima, Pedro Henrique Coutinho Orientador: Oliveira, Jailson Ribeiro de Abstract: The growth of the investment fund market has increased the need for efficient and reliable operational processes capable of ensuring the quality of information provided to investors. In this context, the portfolio validation process plays a fundamental role in verifying the consistency of financial data before it is disclosed to the market. This study aims to analyze the factors that influence the effectiveness of the portfolio validation process in a company that provides fiduciary administration services for investment funds operating nationwide. The research is characterized as a case study with a qualitative approach supported by descriptive quantitative analyses. Initially, the portfolio validation process was mapped in order to identify its main stages and the interactions between systems and organizational areas. Subsequently, 3,508 portfolios reprocessing requests were analyzed to identify the main operational failures and evaluate their frequency and impact on the process. The results indicated that inconsistencies related to asset provisions, asset pricing and transaction movements represent the majority of the recorded occurrences, revealing critical points in the operational workflow. Pareto analysis demonstrated that these categories concentrate most of the failures observed, while the application of Failure Mode and Effects Analysis (FMEA) enabled the identification of the most critical failure modes and the prioritization of improvement actions. The findings indicate that the use of Production Engineering tools contributes to the identification of operational risks and to the improvement of efficiency and reliability in portfolio validation processes within financial organizations. Editor: Universidade Federal da Paraíba Tipo: TCC Fri, 13 Mar 2026 00:00:00 GMT https://repositorio.ufpb.br/jspui/handle/123456789/37984 2026-03-13T00:00:00Z https://repositorio.ufpb.br/jspui/handle/123456789/36289 Título: Avaliação de desempenho em gestão sustentável da cadeia de suprimentos (GSCM): proposta de estrutura analítica ESG em contextos emergentes Autor(es): Carvalho, Thaís Ayra Cavalcanti Oliveira Teixeira de Orientador: Oliveira, Jailson Ribeiro de Abstract: This study analyzes the methodological fragmentation in the performance assessment of Sustainable Supply Chain Management (GSCM) and the need to integrate ESG (Environmental, Social, and Governance) dimensions. The objective was to overcome the limitation of standardization by proposing an analytical framework for ESG indicators based on the GSCM literature. The qualitative methodology consisted of a literature review (2015-2025), selecting 13 studies focusing on assessment, governance, and logistics innovations. The analysis demonstrated that the assessment requires a framework that combines circular economy and reverse logistics practices (E), SME engagement and decent work criteria (S), and a balance between contractual and relational governance (G). The proposed synthesis matrix articulates these findings. GSCM will only be consolidated through the adoption of integrated and comparable metrics, making sustainability a fundamental requirement for organizational competitiveness and resilience. Editor: Universidade Federal da Paraíba Tipo: TCC Fri, 10 Oct 2025 00:00:00 GMT https://repositorio.ufpb.br/jspui/handle/123456789/36289 2025-10-10T00:00:00Z https://repositorio.ufpb.br/jspui/handle/123456789/36262 Título: Impacto dos custos da não qualidade nos processos de produção e atendimento ao cliente em uma empresa de móveis: uma análise para melhoria da eficiência e satisfação Autor(es): Souza, Joyce Gomes de Orientador: Leite, Maria Silene Alexandre Abstract: This study addressed the costs of non-quality in the production and customer service processes of a furniture company. The objective was to identify recurring failures and their financial impacts, in order to propose solutions based on quality management tools. The research was conducted through a case study, using a qualitative and quantitative approach, including interviews, document analysis, and internal company indicators. The results showed that the main costs of nonquality are related to errors in cutting, drilling, pre-assembly, and shipping, causing rework, material waste, delivery delays, and returns. For the diagnosis and proposal of improvements, quality tools such as the PDCA cycle, 5S, the GUT Matrix, the Impact vs. Effort Matrix, and the 5W2H action plan were applied, which demonstrated that strengthening preventive routines, standardizing processes, and investing in training are essential to reduce waste and increase customer satisfaction, reinforcing quality management as a strategic factor for competitiveness in the furniture sector. Editor: Universidade Federal da Paraíba Tipo: TCC Mon, 06 Oct 2025 00:00:00 GMT https://repositorio.ufpb.br/jspui/handle/123456789/36262 2025-10-06T00:00:00Z https://repositorio.ufpb.br/jspui/handle/123456789/36243 Título: Cultura sustentável: Racionalidades de decisão para a sustentabilidade em projetos culturais Autor(es): Ferreira, Ariadny Roberta Barros de Lima Orientador: Morioka, Sandra Naomi Abstract: Given the current context of concern with sustainability, the relevance of cultural projects is recognized as tools for raising awareness and denouncing social issues that affect vulnerable populations. However, there is a need for studies on how decisions are made in this type of project as a way to ensure its success in terms of the expected social impact. In this regard, this study examines how sustainabilityoriented decision rationalities are expressed in the management of cultural projects. The research is based on the premise that decision-making constitutes a critical action within sustainable projects and recognizes culture, as a social practice, as a key driver of sustainable development. Addressing the limited practical research on rationalities, conceptualized here as Instrumental, Substantive, Communicative, and Limited, the study involved 11 cultural professionals from four regions of Brazil and employed QMethodology. This approach analyzed participants’ profiles to identify rationality patterns, assess the racionalities’ prevalence and construct two archetypes reflecting these perspectives. The findings illustrate how social, economic, and environmental concerns are expressed in cultural practice. The study contributes to a deeper understanding of sustainable decision-making in the cultural sector and underscores the importance of integrating ethical values and collective participation in project management. Editor: Universidade Federal da Paraíba Tipo: TCC Mon, 13 Oct 2025 00:00:00 GMT https://repositorio.ufpb.br/jspui/handle/123456789/36243 2025-10-13T00:00:00Z