https://repositorio.ufpb.br/jspui/handle/tede/5437 PPGOA Tue, 03 Nov 2026 15:09:07 GMT 2026-11-03T15:09:07Z http://repositorio.ufpb.br:443/jspui/retrieve/146299/WhatsApp_Image_2024-09-09_at_09.37.02.jpeg https://repositorio.ufpb.br/jspui/handle/tede/5437 https://repositorio.ufpb.br/jspui/handle/123456789/39572 Título: Processos organizacionais que impactam a gestão da folha de pagamento de auxílios estudantis da PRAPE/UFPB : mapeamento e proposição de melhorias com base na gestão de processos de negócio (BPM) Autor(es): Vasconcelos, Waliane Lílian Tavares de Orientador: Silva, Julianne Teixeira e Abstract: Student assistance plays a fundamental role in the democratization of higher education, contributing to student retention, academic success, and the reduction of inequalities affecting students in socioeconomically vulnerable situations at Federal Institutions of Higher Education (IFES). At the Federal University of Paraíba, the Pro-Rectorate for Student Assistance and Promotion (PRAPE) develops several actions aimed at implementing the National Student Assistance Policy (PNAES), including the granting of financial aid. This aid contributes to covering basic needs such as housing, food, and transportation, in addition to promoting more equitable conditions for student retention. The Coordination of Student Assistance and Promotion (COAPE) is responsible for managing the payrolls for these aids, which are dependent on informational inputs derived from other organizational processes. Given the importance of this aid for the financial security of students, it is extremely important that these processes are executed efficiently and reliably. Given this context, this research aimed to analyze how the Business Process Management (BPM) approach can contribute to improving processes that provide critical informational inputs for managing the payroll of student aid at COAPE/PRAPE/UFPB. The research is characterized as an applied, qualitative, and descriptive case study. The research site was COAPE, and data collection occurred through semi-structured interviews and document analysis. Using the BPM approach as a basis, processes related to the management of student aid payments were identified and prioritized. From this, the process of Requesting Migration of Aid to New Enrollment was selected for mapping, modeling, and analysis. The results indicated that the weaknesses are more related to the way activities are executed than to the overall design of the process flow, highlighting problems related to low standardization, dependence on informal controls, low quality of inputs, high dependence on the tacit knowledge of employees, and the criticality of the time factor. Based on the identification of root causes, improvement proposals were developed that served as the basis for building an action plan, such as those aimed at reducing cycle time, defining a process owner, greater operational efficiency, knowledge sharing, and improving the quality of information used in managing student aid payrolls. It is concluded that the BPM approach promotes the improvement of processes related to student aid management, favoring value creation and the enhancement of student assistance. Editor: Universidade Federal da Paraíba Tipo: Dissertação Tue, 27 Jan 2026 00:00:00 GMT https://repositorio.ufpb.br/jspui/handle/123456789/39572 2026-01-27T00:00:00Z https://repositorio.ufpb.br/jspui/handle/123456789/38960 Título: Programa de educação para inovação e empreendedorismo na rede estadual de ensino da Paraíba – Programa Ouse Criar: possibilidades e desafios Autor(es): Souza, Joedna Sabino de Orientador: Oliveira, Márcia Freire de Abstract: The present research, entitled 'Education Program for Innovation and Entrepreneurship in the State Education Network of Paraíba – Dare to Create Program: Possibilities and Challenges', aims to analyze the development of Entrepreneurship and Innovation in the Public Education Network of Paraíba, through the Dare to Create Program. The study emphasizes the integration of entrepreneurial practices into High School, with the objective of fostering the formation of critical and proactive students, able to identify and solve problems in their communities. It seeks to understand the consistency of pedagogical practices aimed at entrepreneurship and to propose a management model — materialized in the creation of an Innovation Center — to ensure the continuity and monitoring of the public policy 'Dare to Create'. Methodologically, a qualitative approach is adopted, of a descriptive nature, embodied in a case study. The investigation covers the perceptions of the coordination, teachers and students of the State Network directly linked to the program. For data collection, through focus groups and documents presented, such as the State Law of the Dare to Create Program, public notices and manuals of the same. Using thematic analysis to understand the experiences within the scope of this public policy. The results of the research present the direction for improving the management of Dare to Create, as well as the monitoring of the teams' products and the effectiveness of public policy in the State of Paraíba. The final product aims to support the implementation of the aforementioned Center, ensuring the continuity of Entrepreneurial Education as a central tool of the State. Editor: Universidade Federal da Paraíba Tipo: Dissertação Fri, 23 Jan 2026 00:00:00 GMT https://repositorio.ufpb.br/jspui/handle/123456789/38960 2026-01-23T00:00:00Z https://repositorio.ufpb.br/jspui/handle/123456789/38946 Título: Impactos na intenção de rotatividade dos servidores técnicos administrativos da UFRPE após a adesão ao programa de gestão e desempenho Autor(es): Santos, Cinthya Mendes dos Orientador: Xavier, Gabriela Tavares dos Santos Abstract: This study investigated the impacts of the Management and Performance Program (PGD) on the turnover intention of technical-administrative staff in education (TAEs) at the Federal Rural University of Pernambuco (UFRPE). A qualitative, exploratory approach was adopted, structured as a case study, using semi-structured interviews and content analysis. Seventeen staff members from the Office of People Management (PROGEPE) participating in the PGD took part in the research.The results indicate that the program significantly contributed to reducing turnover intention, both internal and external, by promoting talent retention, postponing retirements, and reversing redistribution requests. Prior to the implementation of the PGD, the main factors associated with the intention to leave were related to dissatisfaction with remuneration, centralized decision-making, lack of recognition, and the strain caused by daily commuting. After joining the program, participants reported improvements in quality of life, a better work–life balance, greater transparency in activities, increased autonomy and flexibility, and enhanced productivity.Despite these advances, participants expressed concerns regarding the potential discontinuation of the PGD, which could reignite turnover intention. The study proposes strategic actions for institutional management, such as maintaining the program, establishing technical criteria for appointing managerial positions, strengthening participatory management, and enhancing the recognition of TAEs. As a limitation, the analysis focused on a single unit PROGEPE which did not allow for an in-depth examination of the disadvantages of telework or the particularities of other sectors within the institution. The study concludes that the PGD, especially in the telework modality, represents an effective strategy for improving organizational climate and reducing turnover intention among staff. Further research is recommended to include other units of UFRPE, to assess the program’s effects on employees’ mental health, and to examine the long-term impacts of the PGD on organizational culture. Editor: Universidade Federal da Paraíba Tipo: Dissertação Wed, 10 Dec 2025 00:00:00 GMT https://repositorio.ufpb.br/jspui/handle/123456789/38946 2025-12-10T00:00:00Z https://repositorio.ufpb.br/jspui/handle/123456789/38583 Título: Acesso à informação pública nas universidades federais: o caso das coordenações de curso do Centro de Ciências Sociais e Aplicadas da Universidade Federal da Paraíba Autor(es): Cavalcanti, Ailla Lins Orientador: Araújo, Claudialyne da Silva Abstract: Access to public information is a fundamental right indispensable to strengthening democracy. In Brazil, for many decades, a culture of secrecy has been perpetuated, with many challenges related to transparency. The enactment of Law No. 12,527/2011, known as the Access to Information Law, represented a milestone by formally establishing publicity as the rule and secrecy as the exception. However, many challenges remain for government bodies and entities to meet the established transparency precepts. Considering the context of the Federal University of Paraíba, this study aimed to analyze access to public information in the Course Coordination offices of the Center for Social and Applied Sciences, based on the perception of technical-administrative staff in the exercise of their functions. To achieve the proposed objective, a qualitative, descriptive research approach was carried out, using bibliographic and documentary procedures, employing questionnaires as a data collection instrument. The data analysis was conducted using Content Analysis and inspired by Interpretative Comprehensive Analysis, enabling the identification of analytical categories related to the knowledge of staff members regarding the Access to Information Law, passive transparency in Course Coordination, and best practices in transparency. The results revealed weaknesses in the understanding of the boundaries between transparency and the protection of personal data, as well as gaps in the understanding of basic concepts related to the legislation. A lack of standardization in service provision was observed, and there is no systematized institutional guidance on the subject, with training courses on this topic also being scarce. As a contribution, the study proposed a guide to best practices directly aimed at the service provided by Course Coordination. The results demonstrate that the proposed improvements have the potential to assist in improving practices within the UFPB and can be replicated in other higher education institutions. Editor: Universidade Federal da Paraíba Tipo: Dissertação Fri, 23 Jan 2026 00:00:00 GMT https://repositorio.ufpb.br/jspui/handle/123456789/38583 2026-01-23T00:00:00Z