O papel da Língua Inglesa para agentes de aeroporto de uma companhia aérea no aeroporto da grande João Pessoa – PB: um estudo de caso

Abstract

Globalization was one of the great steps of human evolution, bringing with it a variety of novelties and demands, into a world where many barriers ceased to exist and immediate contact with people thousands of miles away became easy. Among these demands and with the possibility of this communication on a global scale, the search for a language that provided this dialogue, being a meeting point among the peoples, arose at the same speed as the development of the planet. Today English occupies the position of lingua franca in this globalized world, and possessing its mastery offers innumerable benefits, among them, and perhaps the main, communication. In an age where information exchange is constant and immediate, knowing the language, or not, can directly affect people's lives in a variety of ways and in a variety of areas, such as professionally. Therefore, this work is dedicated to identifying the role that the English language exerts for airport agents, of an airline in João Pessoa, PB, in the exercise of their functions. This research is a case study, which analyzes the responses of the studied agents to the applied questionnaire, making a parallel with the theory used, to reach the proposed objective.