Diagnóstico organizacional para o projeto de um SIG de um hospital público do estado da Paraíba

Abstract

This work was carried out with the purpose of diagnosing the organizational structure and the processes of a Public Hospital of Paraíba aiming at the development of a MIS (Management Information System) project, based on the vision of the potential of Information Technology and Communication and its contribution to the efficiency and quality in the provision of public health services. This study covers Process Mapping and the activities inherent to each sector for a future implementation of the MIS, involving departments modules or subsystems, such as: Resource Planning, Stock Control, Financial Control, Acquisitions, Human Resources, Process Management, among others. The MIS directs the processes to feed the system itself, for this, great importance should be given to the standardization of data and processes. With the implementation of a MIS, a significant reduction of administrative costs and rework can occur due to the sharing of information and the availability of this information in real time in the sectors where it is needed. The organization, Hospital Complex of Infectious Diseases Dr. Clementino Fraga carries out a planning aiming to make the services offered to the population more agile and efficient. In this work, questionnaires applied in the Ambulatory, Administrative and SAME (Medical and Statistical Archive Service) sectors were used. With the answers it was possible to perform the SWOT Analysis of the internal environment, the Process Mapping and Organizational Structure. It has been verified that there is rework in several instances in the processes, manual filling of several documents throughout the processes, lack of information sharing, because they are not digitized. For the implementation of the MIS it is necessary a restructuring in the processes, training, LAN (Local Area Network), acquisition or leasing of equipment.