Desafios da gestão de secretaria escolar em centro de formação profissional do Serviço Nacional de Aprendizagem Industrial - SENAI

Abstract

The problem addressed in this report points to the importance of registering attendance and student scores, as well as the main consequences when these launches are not available to the School Secretary of the Odilon Ribeiro Coutinho Vocational Training Center - CFP ORC linked to the State Regional Board of Paraíba of the National Service of Industrial Learning - SENAI. In this Center, school process management problems occur. Here we highlight the difficulties of this Educational Center, suggesting changes to solve the flaws detected in its process of management of the School Secretary. As one of the main sources of data collection, participant observation was adopted, identifying the types of administrative processes of each sector involved, as well as open and semi-open questionnaires with employees from the sectors involved in the Institution and with the students. For the analysis of the data, the qualitative and quantitative approach was used, and the following suggestions and recommendations were based on pertinent theoretical framework, aiming to provide actions to improve the operational flow of the computerized and non-computerized School Management System of this institution. The main recommendation was to meet the need for training of employees in order to develop skills in releasing information in the School Management System - SGE, in a correct and timely manner. In addition, the need to invest in an adequate infrastructure, both of personnel and of the necessary equipment, regarding the increase in quantity and quality, to achieve better working conditions and consequently, the satisfaction of students or responsible in society.