Contribuições de educação corporativa na modalidade à distância: um estudo na Universidade Federal da Paraíba

Abstract

By undertaking efforts with educational actions, organizations show an interest in developing their human talent sunder the reality that knowledge is the driving force of innovation. In such context, this work aimed to analyze the contribution of the open and distance learning (ODL) courses in the organizational performance of the technical-administrative staff in the UFPB. In order to obtain a broader view of the study subjects, a combination of quantitative and qualitative approaches was applied. The research was done in the bibliographic and field forms as the method for data collection and it was classified as exploratory and descriptive as to the purposes. A semi-structured questionnaire with closed and open questions was applied as data collection instrument. The questions were based on the Kirkpatrick model, which works with four levels of evaluation of training programs, that are reaction, learning, behavior and results. Statistical techniques were used with the Shapiro-wilk normality test and the content analysis with the categorization technique as methodological instruments of data analysis. In terms of results, it was evident that there is some normality in the distribution of quantitative data with a lowest standard deviation for the reaction level than found for the result level. It was found that learning and results levels achieved the highest scores. In this way, the interviewed staff presented high concepts regarding satisfaction with the ODL courses. However, some improvements in the process regarding planning, variety, dissemination and schedule of the courses were required. For the virtual environment, these requirements prior training the users in the web tool as well as a better qualification for the teachers on it. Assessing responses, it was clear that this learning action has a positive impact on the improvement of attitudes, the evolution of learning and the behaviour change of the staff. It is clear from the courses taken that the interviewed staff have achieved more attention to the information security, readiness to continuous improvement and adesire to change and to share with colleagues what was acquired. It was also demonstrated an increase in the productivity, the quality of services provided, a greater information security, an improved efficiency of services offered, a cost reduction and a value evolution. Those evidences showed that the ODL courses contributed to the organizational performance of those staff. Therefore, it is expected that this work contributes to improve the corporate education practice adopted by the UFPB, in order to reverberate in the quality of services offered to the society.