Utilização de ferramentas da qualidade no setor de fornos de uma empresa fabricante de produtos oftálmicos

Abstract

Decision-making should be based on facts and concrete results. For this, every company departments must be aligned and have a well-represented productive process, with its routine and activities presented in a comprehensive way, enabling such decision making. The literature has several methods and tools that help in the development and improvement of the productive processes of an industry. Based on this assumption, this work presents a case study developed in the furnace department of a manufacturer of ophthalmic products. The aim of this work was to present the advantages of the quality tools use in order to improve the production processes performance of the furnace department of the company studied. For this, the level of maturity of the quality management of the company's furnace sector according to the Crosby scale was evaluated before the study; a data collection was performed through interviews with employees and supervisors and the activities developed in the sector were observed. Then, the data were treated through quality tools, leading to the proposition of an action plan with improvements to the performance of the sector. After the study, it was observed that the company is at the Uncertainty maturity level, according to the Crosby scale, because it recognizes that it has problems, but does not act firmly for its resolution; the analysis of the productive process of the sector was carried out, resulting in two proposals: (1) an action plan for improvements in the sector and (2) a set of indicators to be used for performance evaluation.