Implantação das ferramentas 5S e 5W2H como plano de ação no setor de oficina em uma empresa de automóveis na cidade de João Pessoa-PB

Abstract

Currently, investing in resources that control the quality control of the production processes has become a differential of the companies to increase the efficiency of the processes, reducing the use of resources, eliminating the wastes and reducing the failures. And, in the quest for quality products and processes, organizations start using a plethora of so-called quality tools like 5S's and 5W2H. These tools consist of a series of actions aimed at transforming the work environment, allowing to identify the most important routines, detecting the problems and pointing out solutions. In this sense, the objective of the study is to apply quality tools as a strategy to improve the work environment of the workshop of a car company in the city of João Pessoa-PB. The study adopts as a methodological approach the case study, since it is a descriptive and exploratory research. The object of study is the workshop sector of a vehicle company where the critical points were analyzed in the development of the activities, in the organization of the work area, idleness in the activities and in the time of revision of the vehicles. The main results indicate improvements in employee satisfaction, involving them in the organization of the work area, general well-being, motivation, collaboration and knowledge related to the 5S program. After 5S and 5W2H, a reduction in the time of the review process was observed, revealing a huge increase in productivity, better attendance below standard time, increase in quality of service, reduction of costs and increase the ability to schedule more vehicle revisions per day. It can be concluded that the tools can be very useful as techniques for the quality control, investigation of defects and explanation of the characteristics involved, since they provide a quick and easy interpretation of the occurrences.