Processo de rotina de acompanhamento dos projetos capex em um hospital particular da Paraíba

Abstract

T The competitiveness around the enterprises plus a more critical and demanding customer, the current market environment no longer allows companies to consider quality as a differential, so the search for excellence is always taking place in enterprises. There is no difference about the hospital area and this quest for excellence is also reflected in investment in the structure, modernization and adaptation. These investments are called Capex (Capital Expenditure) and represent a large amount of the company's financial resources. It is a consensus that management decisions, especially those involving financial resources, should be based on reliable facts and data and also that only with the standardization of work can it be possible to control failures and minimize process variation. This work has the aim to elaborate the routine process of monitoring the Capex in a private Hospital in the face of the justification that the sum of the value of investments represents a significant portion of cash outflow and the fact that financial health is an essential factor for the life of the organization. The research is classified in terms of the purposes as applied, since it intends to solve real problems, has a qualitative approach and is descriptive and exploratory. Regarding the procedures, this work made use of bibliographic research and case study. The research is structured in the PDCA cycle where its specific steps fit into the planning, execution, verification, and action phases. During planning, customer needs were identified, expectations aligned, and improvement goals were set. During the execution, the current process was mapped, and a process structured by the Quality sector was identified, which did not have adhesion by the employees‟ process agents. A new process was also created, the "ideal process" which was implemented and disseminated. After that, it was verified the results that this implementation brought to the process of monitoring the Capex in the company and it was verified that the new process was widely adhered, supplying the needs of the clients and then in the phase of action was made the standardization of the process for the maintenance of the good performance of the activities.