Gestão documental e tomada de decisão em empresas privadas

Abstract

The objective of this paper is to present and discuss the process of planning, organization, storage, and management of business files, note that the perception of the employer in respect to the memory of the company. Present a theoretical review of key concepts and standards adopted internationally in file organization. Establishing the need to conduct more than a simple organization of documents, but rather a document management that promotes the body to ease the recovery of documents and ensure the historical order materials and evidence for the company, and with that discuss the importance of strategic, tactical and operational planning in the file management. This research is characterized as a practical action research, a case study with a qualitative approach, data were collected through on-site observation and the application of semi-structured questionnaire, in Alpha Company, operating in the market of dealers Transport services Urban Public João Pessoa, about 23 years. Your staff has 110 professionals in seven sectors: Administrative Management; Treasury; Accounting; Department of Personnel; Planning; Public relations; and Information Technology - Electronic Ticketing. It has a large information flow and frequent taken important decisions related information contained in your acervo. O research environment was the Alpha Company, specifically the file financial sectors as Treasury, Accounting and Personnel Office.