A escuta sensível sob o olhar de gestores de unidades de informação: um diálogo interpessoal que respeita os limites e os conflitos das pessoas.

Abstract

Emphasizes that Sensitive Listening is an extremely indispensable practice in organizations, being paramount for the execution and success of organizational activities. It affirms the importance of the manager having this ability, confirming that a valued team, through the listening, makes the working environment a place more prone to the formation of good ideas. It shows the concern to insert the practices of Sensitive Listening in the area of Librarianship, aiming the knowledge, debate and valuation of this practice among the members of the area. Its general objective is to analyze the art of listening among librarians- managers in the daily life of the aforementioned libraries. For this, it has as research sites the Information Units: Central Library of the Federal University of Paraiba (BC/UFPB); Library of the International Faculty of Paraiba (FPB); Juarez Gama Batista Public Library, at the Cultural Space Foundation and Nilo Peçanha Library of the Federal Institute of Education, Science and Technology of Paraiba (IFPB). It is characterized as an exploratory, descriptive research with qualitative approach, made from an interview conducted in the mentioned places. It concludes on the effectiveness of listening in the organizational environment, considering its importance as a tool that the manager can use to motivate his subordinates to grow not only as professionals, but also in the personal sphere, favoring the construction of employees who are increasingly valued through Motivation, understanding and of the act and listen sensibly, thus benefiting, the entire institution in which they are inserted.