Estudo de usuário: compreendendo os processos de mediação da informação na Biblioteca Setorial Ivanildo Brito do CCHLA/UFPB

Abstract

This study aimed to analyze the information needs of users and information literacy of librarians of the Sectorial Library Ivanildo Brito CCHLA. To configure general objective is to understand the information mediation processes in the Sectorial Library Ivanildo Brito CCHLA / UFPB. And specifically: to draw the user profile of the Sectorial Library Ivanildo Brito CCHLA / UFPB; to study the information behavior of library users; to identify the skills of the librarian as a mediator of information; to describe the process of mediation of information (librarian x user). The methodology is based on qualitative and quantitative approach (to deal with the identification data of the subjects) of the type applied research and case study. The research universe was the Sectorial Library Ivanildo Brito CCHLA / UFPB and the subjects were users (actual and potential) and librarians of it. As a research tool, adopted a structured script. Data collection was conducted through the questionnaires sent via email and facebook. Data analysis was done in two stages: first by analyzing the users profile (Identification Data) using graphics to best exemplify them. And, the second examining issues relating to Part II of the questionnaire (open questions) using the content analysis technique was noticed that users maintain a relationship without much contact with the librarian The results showed that the user search the library for purposes studies, research, access to materials in the library collection for the space and for being a pleasant atmosphere and to be part of CCHLA center and that librarians are in a constant process of learning to meet the needs of users. It was considered that technological advances have to enhance the services offered by the unit of information users are essential for the development of the library, fundamental for the development of the librarian, so it is extremely important that the professional use of its powers, skills and attitudes to meet the user's needs, as the librarian's role is to be in touch with society.