Biblioteca Sociólogo Odilon Ribeiro Coutinho: análise dos serviços prestados pela biblioteca aos seus usuários

Abstract

Analyzes the products and services of Odilon Ribeiro Coutinho Sociologist library in relation to needs and ways to search and use of information by users. It is characterized as a descriptive research with quantitative and qualitative approaches to data analysis. And as an instrument of the research questionnaire. It is guided in the descriptive analysis by categories. This work features the profile of users, the needs and ways to search and use of information, as well as the level of satisfaction with the products and services of the library Sociologist Odilon Ribeiro Coutinho. With regard to the profile of the users of the library Sociologist Odilon Ribeiro Coutinho, it turns out that most are male, aged between 36 and 45 years. We identified in relation to information channels that library users can consult books, laws, decrees and Judgments. In that refer to the level of satisfaction users are satisfied with the library service. It is concluded that users are satisfied with the services. However, suggest improvements, especially with regard to the increase and update the collection, creating a specific page on the internet disseminating the activities of the library and enabling an online loan more efficiently since users are the main customers and the first interested in library improvements.