Gestão comportamental: relação entre líderes e liderados com base na Teoria X e Y de Douglas McGregor em uma empresa de pequeno porte

Abstract

One of the determining factors for a company is to understand the behavioral factors of its employees, and based on this understanding adopt practices that aim to encourage attitudes of lengths of goals and who knows, overcoming them. This research aimed to identify the behavior of the leaders and leaders of a telecommunications company based on Douglas McGregor's X and Y theory. It was a descriptive research, through a case study, with quantitative method. The study was carried out with the employees of the company L & M Telecom in the city of Guarabira, Paraíba. For the analysis of the data were used tables of Microsoft Excel version 2007, which could obtain values ​​that possibly designate the results of this research that point to the existence of tendency of the majority of the collaborators for the theory Y. Of the organizational theories, highlight Douglas McGregor's X and Y theories as relevant to this analysis of human resources. It can be seen that the transition from X to Y, that is, from a worker's position that does not like work or responsibility for a mature, creative and participative posture, must be carried out in a continuous process, being the leader's own posture decisive for the achievement of results.