Grau de maturidade da cultura de segurança de uma indústria de bebidas

Abstract

The Safety Culture (SC) of a company has a direct influence on its Work Safety and Health Management System (WSHMS), since it is consistent with the involvement, practice and values of all the members of the organization and with the performance of the system. There are few studies on the influence of SC on Brazil organizations, however, these studies are necessary for the brazilian reality, since the indexes of diseases and accidents resulting from work are significant, as can be seen between the years of 2013 and 2015 there were 2,050,598 work accidents, of which 6.81% correspond to the food and beverage processing sector. In this perspective, this study aimed to investigate the SC maturity stage of a beverage industry. In order to reach this objective, qualitative-quantitative research was used, whose data collection instruments were based on the model of Gonçalves Filho. To characterize the work environment, an observational plan with a structured road map was used to identify the place where the health and safety issues of the organization are dealt with and the occupational hazards of each work environment. In order to know the SC maturity stage of the managers of the company's WSHMS, an interview was conducted using the Collective Subject Discourse method to analyze the results. The managers were framed in the bureaucratic and proactive stages, being the bureaucratic the predominant stage. To know the maturity stage of SC of the employees, questionnaires composed of 20 variables were applied to a sample of 130 respondents, using descriptive techniques and Factor Analysis (FA) to quantify the data. In the descriptive and individual analysis of the 20 variables of SC, it was verified that 6 variables obtained positive perception and 14 variables negative perception. Among the dimensions of the Gonçalves Filho model, the dimension 1 (Information) and 2 (Employee Involvement) were those that presented the highest levels of satisfaction, in which their variables are in the proactive maturity stage, except for the variable E4 of the dimension 1. Dimension 2 (Organizational Learning) was the one that stood out about the dissatisfaction, being its variables between the pathological and reactive stage. Through FA, 4 factors with total explained variance of 71.87% were found, these factors being representative according to the value of the variance explained by each, the factors were named in Information and Employee Involvement, Commitment, Organizational Learning and Engagement with the Safety of Work, with the possibility of improving the model used in this research with substitutions of the dimensions by the factors found. Through the factorial analysis it was also possible to verify that the variables presented strong and significant correlations to measure the degree of SC maturity. It can be concluded that the company is not in an exact and well defined stage of SC maturity for all, demonstrating which aspects need improvements for the efficient development of WSHMS for the prevention of accidents and occupational diseases.