Proposta de otimização do processo de avaliação dos servidores das coordenações de curso de graduação do Centro de Tecnologia da UFPB: um reflexo na melhoria da qualidade do atendimento ao público

Abstract

Although we are in the Managerial Era of the Brazilian Public Administration, it is still common find in public organizations, including Federal Universities, traces of the Ages Patrimonial and Bureaucratic Public Administration. Therefore, this technological article is a proposal to optimize the evaluation process of the public servants of the Center of UFPB Technology, who work with the public service in the course coordinations to combine student assessment with Server Performance Management. For Therefore, a questionnaire was first designed to assess students' perceptions of regarding the care currently provided, and based on the results, it was proposed a questionnaire to be answered by the students who were attended during the semester, evaluating attendant service, and the result obtained would be linked to the evaluation process of the servers.