Análise de fluxos informacionais do processo de aquisição por pregão eletrônico da Pró-reitoria Administrativa da Universidade Federal da Paraíba

Abstract

It analyzes the information flows of the process of acquisition by electronic trading of the Dean of Administrative (PRA) of the Federal University of Paraíba (UFPB), from the Value Added Analysis (AVA) perspective. It was a research developed from concepts, conceptions and principles involving Information Management, Information Flow, transparency and access to information in Federal Public Management. It presents the evolution of the concept, milestones and characteristics of Process Management, with approaches in the Business Process Management (BPM), Business Process Modeling Notation (BPMN) and Business Processes Management Suits / System (BPMS) models. This is a unique case study of the descriptive type with a qualitative approach, which considers ISO / TR 26122, that works with archival records and Value Added Analysis (AVA), as techniques for qualitative analysis. This work covers the mapping and the analysis of the flows of the process of acquisition by electronic trading of the Dean of Administrative of the UFPB, involving the theoretical aspects, with identification of the steps that add value to: the client / user; to business and records. This study allowed to know the operation of the process, its flows, activities, laws and responsible personnel, as well as all the records, documents, information generated and received during the execution of the activities of the process, which corroborates with the use of the AVA method as qualitative analysis of processes. Among the results, there were activities considered to be No Value Added (SVA), suggesting improvements that may lead to greater organization and clarity in the process, bringing a more logical fluidity of its activities. PRA's work processes are essential for the administrative success of the Federal University of Paraíba. With the management of the information flows of these processes efficient, we can offer the possibility of a clearer and more comprehensive view of the informative potential, better control of the management of documents and records, monitoring of the activities performed and improvements in organizational performance.