Um estudo de modelos de maturidade em BPM sob a perspectiva da literatura e de especialistas

Abstract

The adoption of Business Process Management in the organizations requires a cultural, technological and organizational change that needs to evolve continuously for the achievement of advantages offered by this approach. BPM Maturity Models help in evolution of BPM initiative by proposing orientations and techniques that seek to assess the current state to the achievement of a higher level. There are several maturity models proposed in the literature, being important the realization of this comparative analysis between the models chosen. This paper aims to compare maturity models selected by the fact they are widely used by industry. The compared models were: BPMMM from Rosemann and Bruin (2005), PEMM from Hammer (2007), BPMM-OMG (2008), BPMM from Fisher and BPOMM from McCormack (2003). The comparative analysis was guided by previously established criteria. The comparison seeks to assist the companies to select which model best fits the organization's purposes that aims to measure their level of BPM maturity. It is designed the performance of a qualitative study to assess maturity models under the experts view. The execution of a research with experts will conclude, under their views, that models in the BPM initiative shall assess different aspects, but they all have the same purpose of developing both in levels and the organization in general terms.