A IMPORTÂNCIA DA COMUNICAÇÃO NOS MEIOS AUTOCOMPOSITIVOS DE SOLUÇÃO DE CONFLITOS E O PROFISSIONAL DE LÍNGUAS ESTRANGEIRAS APLICADAS

Abstract

This paper has as main theme the importance of communication in the self-made settlement of conflicts and the Foreign Languages Applied professional. For this purpose, a qualitative and bibliographical research was carried out, using the Theory of Communicative Action (1981) from Jürgen Habermas as a guiding reference of this study. Other theories are presented with the objective of building a basis of understanding regarding the proposed theme, such as the theory of the Speech Acts by Austin (1962), of the Three Worlds by Popper (1975) and the Moral Development by Kohlberg (1981). The concepts related to the self-made settlement of conflicts are also presented, as well as its means: negotiation, mediation and conciliation. In this context, this study seeks to elucidate the importance of the Foreign Languages Applied to International Negotiations professional to know this theme, as well as the possibility of this professional work within the self-made settlement of conflicts field. At the end of the analysis and reflection on the theme, it is verified that communication plays an indispensable role in the search for interests by discursive actors. Finally, it is concluded that communication should always be oriented towards consensus among discursive agents, as Habermas (1997) recommends, providing satisfactory results that meet the interest of both parties, object of the self-made settlement of conflicts.