IMAGEM DO SERVIÇO SOCIAL EM UM HOSPITAL ESCOLA: tensões entre continuidades e rupturas

Abstract

The present work of conclusion of the course analyzes the image of Social Work from the perspective of the users in the light of the Parameters for the role of Social Worker in Health Policy at the University Hospital Lauro Wanderley (HULW), Hospital- Reference school of medium and high complexity in health, in the state of Paraíba. This is a qualitative field research, carried out between January 2019, whose sample was composed of 27 interviewees, which corresponds to 51% of the universe of beds in the unit, being 23 users (85%) and 4 (15 %) companions. In the data analysis, the 4 companions were included as users of the HULW service, as we understand that these people are also part of the service. From a methodological point of view, the research was conducted from the Critical Theory, using field and exploratory study techniques, with a view to developing methodological procedures of the quantitative and qualitative type, with a greater approach in the latter. The survey results show that 78% of the interviewees understand that the role of the Social Worker is in accordance with the Parameters for the role of Social Worker in Health Policy, which, in turn, follows in line with the Professional Ethical-Political Project (PEPP).In the analysis referring to the duties and competencies of the Social Worker in health policy, two variants were found: the first with 55% that attributed actions aligned with the self-image that corresponds to that recommended by the Parameters for the role of Social Worker in Health Policy and the PEPP . The second variant with 45% attributed actions of an administrative nature that differ from the image constructed by the professional category aligned with the critical perspective. As for the analysis of the main actions of the HULW Social Worker, we had a greater incidence of actions of direct service to users, with greater emphasis on actions of a social assistance nature (49%); followed by socio-educational actions (33%) and actions of articulation with the health team (18%). The research data refutes the hypothesis that the low level of education of users interferes with the understanding of the work of Social Assististe, as 78% of the interviewees have low level of education and still managed to articulate the social image of the profession as elements of their self-image aligned with those of the Parameters for the role of Social Worker in Health Policy. Finally, we present the final considerations that point out as one of the main results that, at the same time, there are still tensions between the social image presented by users who relates the professional doing with the “help” and the self-image built by the professional category from the insertion of the critical perspective. Such a critical direction is expressed in the PEPP, in particular, in the Parameters for the role of Social Worker in Health Policy..