Cyberbulling em universidade pública: o lado sombrio da comunicação online na cultura organizacional

Abstract

The advancement of Information and Communication Technologies (ICT) make easier the work of people in organizations - private or public - but creates an environment in which excesses might happen, occurring cyberbullying in reason of the workplace. As a result of this, this work aims to identify the occurrences and consequences of cyberbullying due to the work in a public university in the Brazilian Northeast. To reach this purpose, the inductive method was used, and the research was classified as exploratory, descriptive and empirical. It was used as research instruments the application of a questionnaire, composed of objective and discursive questions, whose data treatment was performed with the aid of the descriptive data analysis software “R”. The applied questionnaire presented 14 actions of cyberbullying, but It was not clear for them the subject of the analyses and was limited to the administrative technical servers of the Center of Applied Social and Biological Sciences (CCBSA) of the Paraiba State University (UEPB). It was verified that 52.2% of the the civil servents have already witnessed cyberbullying; and that 19.6% of the civil servents recognize themselves as victims of cyberbullying, having as main consequences anxiety, depression, lack of will to work, sadness and fear. However, it was concluded that, regardless of perception, 97.8% of UEPB's CCBSA administrative technical staff were victims of cyberbullying due to work and that some of these actions are embedded in the organizational culture of the institution