Análise do processo de gestão da informação na Divisão de Educação e Capacitação Profissional da Universidade Federal da Paraíba

Abstract

The study had as general objective to analyze the process of information management in the Division of education and professional qualification of the pro rectory of people management of Universidade Federal da Paraíba, sector responsible for the planning, execution and evaluation of training and qualification plan of the institution's servers. The specific objectives were based on the information management model proposed by Chun Wei Choo, which has a continuous cycle of six related processes. Regarding the methodological procedures, it was characterized as an applied, exploratory and descriptive research with a qualitative approach. Data were obtained from the bibliographic and documentary research, together with semi-structured interviews and focus groups and for data analysis, the content analysis technique was used. The results showed that the information management process in the Education and Training Division presents gaps in the informational cycle that affect the activities developed by the Division, hindering the access and use of information by its users. Destarte, it was found the need to implement an information management from a professional perspective for the Division to achieve its objectives. Finally, some guidelines were elaborated to guide the elaboration of future training and qualification plans.