Relação entre liderança e motivação nas organizações: um estudo de caso em uma agência do Banco do Nordeste do Brasil S.A.

Abstract

This work aims to demonstrate the impact that the figure of the leader has on organizations, discussing the meaning of the word “leadership” and highlighting the positive and negative influences that the leader can undertake in different environments and the importance of his training. Therefore, the work shows a study of the different leadership styles, highlighting their main characteristics, as well as the individualities and attitudes that each of these styles has, and how each style can influence the climate and, in a certain way, the result of the organizations. In addition, the concept of the word “motivation” is exposed, and the main theories of motivation at work are presented, seeking to identify how leadership styles can influence employee satisfaction and motivation. The work also reveals an analysis of the models and styles of leadership adopted in the main financial institutions in Brazil, reflecting on the positivities that these models have in the country's banking segment, and carries out a study on the skills that current leaders must have before of the constant changes in the present era of instantaneity. Finally, the work brings a reflection about the management model adopted within Banco do Nordeste do Brasil SA, and the performance of leaders within the organization, making an analogy with a case study carried out in a Bank unit, to identify the main characteristics of the institution's managers. With these results, some improvement recommendations are pointed out, which can be implemented to improve and make the organizational climate more pleasant, in addition to influencing all employees to voluntarily contribute to the achievement of the institution's mission and vision.