Gestão do conhecimento no SUS

Abstract

Knowledge management is an essential issue, since the market is increasingly complex and competitive. The constant changes that the economy and politics are going through end up changing the business environment. Thus, using knowledge in decision-making is of paramount importance, and can be the difference between remaining competitive or ending activities. Public health is no different, keeping the system up and running requires total efficiency in knowledge management. In view of this, the present work seeks to understand how knowledge management interferes with the functioning of the Unified Health System (SUS), a model that is considered an example for many countries. To better understand the subject, the author opted for a literature review, where he selected current and relevant references on the topic, opting for a qualitative approach. As a result, it was identified that at all times the human being manages a huge volume of information, absorbing and generating new knowledge every day, and that this knowledge must be transmitted in the best way. Organizations depend on the management of this knowledge to perpetuate themselves regardless of the sector in which they operate, or whether they are public or private. It was concluded that this is a topic that directly involves people, and no organization can achieve success if it does not think about the development and training of its staff. Therefore, knowledge management aims to share information and knowledge in ways that are useful for people.