A implantação de um Sistema Integrado Empresarial (ERP): um estudo de caso na Secretaria de Finanças do Município de João Pessoa-PB

Abstract

The use of an ERP system by private companies is growing and is not new, in the public sector it has been no different, as it has become a fundamental part of it. Through enterprise resource planning (ERP) systems, it is possible to manage at the planning, control and decision-making level, as a company will have real-time integration of a single database, it can also carry out activities financial statements such as balance inquiries, payments, rendering of accounts, access to management reports, among other things that help a lot in the best path that the manager should follow. This study aims to analyze how the change of an integrated management system (ERP) in a public agency takes place, based on the Finance Department of the Municipality of João Pessoa - PB (SEFIN), which is going through this process. A closed questionnaire was requested from the servers of the finance department and soon after, an open questionnaire was carried out with the managers and the coordinator of the company that offers support in the implementation of the system to verify the most important points of this change.The results show that the main impacts were negative, as the lack of adequate prior training for users, the nonmapping of activities carried out in the sectors and the non-existent or incorrectly carried out prior planning led to this entire implementation period was quite difficult for everyone involved.