O processo de implantação e gerenciamento de terceirização dos serviços de limpeza no Campus I da Universidade Federal da Paraíba

Abstract

The present study aims to examine how it was implemented and managed outsourced cleaning services on campus I of the Universidade Federal da Paraíba, from the perspective of managers of educational centers. The reasoning permeates three topics: public administration; the outsourcing; the last topic refers to outsourcing in the context of the Public Administration. For both the methodology used in the research as the approach is qualitative, descriptive, and interpretativist paradigm. Thus for data collection were conducted semi-structured interviews with six managers center, and data interpretation was made discourse analysis. The results demonstrate that the institution centralizes many decisions regarding the implementation of outsourced, leaving managers center on the sidelines of this process. In relation to the impact of management, it was noticed that in the question satisfactorily meets productivity, while the quality is lower than expected, and in the question of the costs of outsourced services respondents have no idea or control these costs. In the sense of the implications with the contractor, it was observed that the respondents maintain direct communication with the person in charge of the center, but not with the senior management of the contractor. Conflicts occur more among employees of the contractor and the institution and the respondents are not aware of illegal acts that might occur in management, and that because of this it was noted that in some centers is being practiced mediation of labor. Therefore, this study concludes that the outsourced cleaning services on campus I of the Universidade Federal da Paraíba are very deficient in both management and legal aspects, and should be reworded the means to manage such a process, so can improve efficiency and effectiveness and thus able to better serve the users of this service.