A qualidade de vida no trabalho no contexto de uma empresa de tecnologia da informação: o caso da Vsoft

Abstract

This paper has the purpose to understand how the Quality of Work Life (QWL) in the R&D Department of Vsoft is found. For such, was identified the activities regarded for the development of the QWL in the R&D Department of Vsoft; point out what people think about QWL in the context of the analyzed reality; as well as suggest actions of improvement for the development of Life Quality at the R&D Department of Vsoft. The paper, in a descriptive character, was done by an interview with all the twelve (12) employees from the R&D Department of Vsoft, characterizing a census sample. The data was divided into eight categories according to Walton’s Model, where each participant demonstrated their perception about QWL in each one of the thirty-five (35) questions asked. After the analysis of the data collected in the research, it is demonstrated, in graphics and tables, the perception of each criterion assessed. This way, seeking not only report the QWL, as also, the positive aspects and the most criticized ones.To the indicators that received more critics were suggested, by the 5w2h method, actions of improvement as: jobs, careers and salary plan, selective waste collection, among others.Through the analysis of the results it was possible to verify, in a general way, the QWL of those surveyed presents a good level of satisfaction,also considering that most part of the indicators showed a good acceptance among the employees, but the fragilities were more concentrated effectively on the fair and adequate compensation, growth opportunities and safety, social integration in the organization, the work and the total space in life and social relevance of work in life.