Causas motivacionais dos vigilantes de uma empresa de segurança no desenvolvimento de suas atividades

Abstract

Towards the reality of the new markets of adopting measures in order to show up organizations among their competitors and the competitiveness itself, it becomes necessary to make the difference on providing services activities, such as valuing human capital and identifying factors that stimulate workers on performing as good as possible what they are supposed to do. In order to reach great results in the market, organizations seek to use motivation to orientate workers’ physical and mental efforts on their performance. Thus, the present study aims to analyze what motivates guards employed by a determinate security enterprise, on developing their common activities, starting from the hypothesis that their activities involve adverse and stressful factors, which can generate loss of motivation; although, external clients affirm to be satisfied about the services provided by the above mentioned clerks. Towards this context, it is relevant to search about what motivates them. Theoretical basis approached some aspects linked to the concept of motivation and analyzed some pertinent theories about the study object, whereas this research deepened on the ones which actually could answer the purposed questions. This research has qualitative nature, characterized as exploratory, descriptive, documental and bibliographical. Data were raised through two resources: a questionnaire composed by objective questions and the documental research itself, whose source consist is the enterprise which is being used as research field. The results indicated that although guards are submitted to adverse and stressful conditions, they are motivated and satisfied about the function they perform; it was also evidenced that this motivation reflects in their performance, bringing satisfaction to external clients too. Confirming, thus, the before presented hypothesis.