Gestão acadêmica do ensino superior: rotinas de procedimentos para as secretarias dos cursos de graduação do Campus IV da Universidade Federal da Paraíba

Abstract

Public universities are complex organizations that face management challenges like other institutions. The management of higher education, as well as academic management, require applications and knowledge of administration in order to maintain and provide an efficient service to society. In this sense, it was defined as the objective of this research to identify how the technical-administrative staff of the secretaries of the undergraduate courses of Campus IV of UFPB access the information they need to carry out the procedures of the sector. The structure of the work was defined having the Higher Education Management and the Academic Management of Undergraduate Courses as a starting point and it was sought, from them, to explain briefly about the Information and Knowledge Management, Administrative Manuals and their application in Academic Management and Norms of the Federal University of Paraiba for undergraduate courses. The research is a case study based on a qualitative approach, of an applied, exploratory, descriptive, bibliographic and documental nature. From this, it availed itself of the application of a questionnaire to the servers of the secretaries of the graduation courses of the CCAE, of participant observation for data collection and of content analysis in the analysis. The results indicate, after analyzing the data, that there is no standardization and availability of information on how to perform the demands of these sectors. We conclude that an institutional standardization of routines and procedures is necessary to improve the activities of the secretariats analyzed. For this, this work made a proposal of guidelines for the construction of the DORPS - Guiding Document on Routines and Procedures of the Secretariats of the undergraduate courses of the Campus IV of UFPB, with the purpose of contributing to the management of these sectors.