APLICAÇÃO DO MÉTODO DE ANÁLISE E SOLUÇÃO DE PROBLEMAS (MASP) PARA REDUÇÃO DE RETORNO DE PEDIDOS EM UMA EMPRESA DE POLPA DE FRUTAS

Abstract

Logistic processes play an important role in achieving positive results in transportation costs and customer service. This work aimed to apply the method of analysis and solution of problems (MASP) to handle the problem of return of orders in the logistic distribution sector, including the application of other management tools to the preparation, dispatch and monitoring activities of pulp loads of fruit from the company until its delivery to the customers. The company did not have a management plan for these activities, and even though data follow-up of deliveries and sequencing of routing was performed, the data did not generate improvement actions that could increase the efficiency of the vehicles used in the deliveries, nor even increase the amount of deliveries performed per day. In this sense, based on the knowledge of logistics and quality, the steps of the MASP methodology were applied to manage the activities of the logistics sector, which encompasses the use of quality tools. The work was carried out from February / 2018 to September / 2018, with significant improvements, such as: reduction of order returns, enabling better truck use and increased productivity and efficiency of the sector.