Análise do picking e implantação de melhorias no processo de abastecimento:estudo em uma distribuidora de bens em João Pessoa

Abstract

The operations area has proven to be a frontier for adding value and differential in the search for competitiveness in the market, whether due to performance requirements and/or process reliability, especially in the supply and distribution chains. The present work consists of a case study with action research, under a qualitative and quantitative approach, carried out in a distributor with a wide segment of activity, covering hygiene, cleaning, cosmetics, food, bazaar and non-alcoholic beverages products, with operations in the Paraíba market for two decades. Seeking to minimize stockouts and consequent delays in shipping products and the factors causing the reduction in the level of customer service, this research mapped the picking process and its supply, identifying stockout behavior; collected data on time and volume of supply, establishing the supply performance indicator (IDA), which results in measuring the performance of the process, including corrective and regular supplies; adapted the SKU addressing, improving the use of spaces in the separation area due to the SKU turnover, proving the effectiveness of this change from the comparison of the previous and subsequent IDA, resulting in a growth of 8.42% in the studied period , from September to October 2021.