O papel do mapeamento e da modelagem de processos de negócios na gestão documental: uma revisão de escopo

Abstract

With the advent of the progressive increase in the document flow, organizations need to carry out an efficient document management, using diversified resources, among them the mapping and modeling of business processes, from the administration area, in order to control the document from the production phase. to destination, through archival instruments. Therefore, the general objective of this work is to carry out a bibliographical survey, in the Brazilian literature, that address the role of mapping and modeling processes in the context of document management. The methodology adopted was the scope review, a type of bibliographical review that allows researchers to have a more extensive notion of an investigation context. Searches were carried out in the Web of Science, Scopus and Google Scholar databases, through quantitative and qualitative analyses, in order to respond to the problem raised. The results point to a very restricted amount of work on the subject, indicating the possibility of scientific fields to be explored in the field of archival science.