Diagnóstico do arquivo de Setor de Reabilitação Auditiva (SRA): proposta de implementação de gestão documental

Abstract

Hospitals are organizations that provide health care services and need to document their activities, therefore, they need a close look at document practices. This article aims to present a situational diagnosis of the Hearing Rehabilitation Sector's Documentation and Archive sector, in order to propose a document management plan. In the methodological path, it is characterized as a described, qualitative study, of the field type, case study, and adopts the technique of direct observation with notes in a diary, based on impressions about the problems of the sector. It was possible to identify the need for greater speed and security in accessing information and documents. It is concluded that archival identification, document management instruments and information technologies can be basic procedures for the implementation of document management, and their adoption must be strategically planned by the administration of the then-defunct General Edson Ramalho Military Police Hospital (HPMGER) and those responsible for the respective file.