O avanço logístico e o serviço crowdshipping : um estudo acerca da perspectiva dos usuários

Abstract

Crowdshipping emerges as a new delivery modality in the market by proposing benefits such as greater agility, low cost and ecological sustainability, while deliveries are now made by ordinary citizens, without dependence on traditional carriers. The relevance of this study stands out in the context that the theoretical framework of the topic is incipient and limited, especially in terms of users. The general objective of this research is to analyze users' perception regarding the crowdshipping delivery service and specifically: (i) identify the profile of users of this service, (ii) understand the experiences and needs of users of this service and (iii) evaluate the delivery potential of this service. The theoretical foundation covered the themes of logistics, logistics 4.0 and crowdshipping. The methodology was classified with a qualitative approach, of an exploratory-descriptive nature. The instrument used was a structured questionnaire with 20 questions, applied on-line, via a Google Forms form, with 71 users of the crowdshipping service. The results indicate that users of this modality are divided between recognizing this service as effective and promising and still having some doubts regarding the safety, use and reliability of this delivery modality. However, the conclusion indicates that crowdshipping is still seen as something promising and necessary for the current logistics process.