Impactos da implementação de uma sistema de informação : um estudo de caso em uma agroindústria do litoral norte da Paraíba

Abstract

Despite the growing challenges that organizations have faced with the advancement of technology, a well-applied information system can positively impact decision-making performance when choosing better management strategies. Given the importance of these systems in providing the necessary support for decision-making, contributing to the performance of businesses and different departments within organizations, this study aimed to identify the impacts generated by the implementation of an information system in an agribusiness. To achieve this objective, the qualitative research used semi-structured interviews as a data collection instrument, conducted with two managers from an agribusiness located in the North Coast of Paraíba, Brazil. The collected data were analyzed using content analysis techniques, grouping them into categories. The research presented, from the perspectives of the interviewed managers, the entire implementation process, functionalities, impacts, and challenges related to the system used by the company. The results suggest that the acquired system presents several benefits for the company, notably in terms of processes, production, and economics. However, some challenges pointed out by the interviewees, especially regarding user resistance to using the system, demonstrate the need to establish an information technology policy within the company, including participatory planning of technology needs and aspects related to evaluating system performance.