A secretária resiliente : um novo perfil

Abstract

Comprising this diversity related to areas of performance in organizations, the secretariat profession has adapted to the demands of organizations and following the market changes, adjusting to them. Organizations are requiring a more dynamic attitude and flexible and participatory these professionals, able to overcome the barriers of technical knowledge in the secretarial area. According to this new proposal imposed by the labor market, secretaries incorporated resilience to their profile. It is about a necessary competence to perform activities in a more complete way. This paper discusses the problem of resilience in the Executive Secretariat professional profile and, in a particular way, the problem of how and what it can contribute to the work of the Executive Secretariat professionals in organizations? Containing the main objective: to show resilience as a new competence to the secretariat of professional profile. In a specific way, this study aims to investigate how this competence, resilience, can contribute to the performance of the Executive Secretariat professionals in organizations, to observe how resilient professionals react when subjected to unwanted and unexpected situations and address the skills and attitudes performed by this professional. To achieve the objectives, the methodology used were research in books, published materials and a questionnaire with 06 secretariat professionals. Through this research, we identified that resilience as a new competence for the profile of the executive secretariat of professional can indeed produce greater development for organizations, because of all the skills and attitudes which that role entails. We found that most respondents stated that knows the term resilience, but they have little knowledge about the meaning. Resilience is not as embedded in the professional work of these secretaries concerned. As for the new profile designed by professionals, will be at the discretion of each, building it individually according to your personal identity.