Ações de Gestão da Informação e do Conhecimento na biblioteca da Superintendência Regional do Trabalho da Paraíba

Abstract

Libraries assume a role of great importance in user service, but precisely when considering the librarian as a professional who maintains the mediation between information, knowledge and subject. In this understanding, the challenges provided by information and communication technologies arise, which demand human skills to manage these means in favor of adequate service to meet the emerging demands of society. In this context, Information Management (GI) and Knowledge Management (CG) emerge as engines in the process to organize and share information, highlighting the knowledge of professionals as the main asset for the competitiveness of libraries. This research aims to analyze the management activities of the Library of the Regional Labor Superintendence of Paraíba “Poetisa Alice de Toledo”, facing the challenges of GI and GC. As a methodological procedure, it adopts field research and as a research instrument, it uses an interview with the managing librarian. In the results, it is noticed that there are activities that are identified with actions mainly of GI indirectly. It allows to conclude that the Library performs managerial activities that contemplate some actions of Information and Knowledge Management in a spontaneous way.