A escuta sensível como gesto de acolhimento: o bibliotecário e arte de saber ouvir com respeito os usuários surdos no setor de referência da Biblioteca/UNIESP

Abstract

It emphasizes the importance of sensitive listening as an essential principle for the creation of bonds of affection and trust that are indispensable in any and all organizational environments, specifically in the library. It analyzes the art of listening between manager-librarian and librarian-users, focusing on the deaf user. It is characterized as an exploratory, bibliographic and descriptive research with a qualitative approach, carried out through semi-structured interviews. The results indicate that the sensitive listening by the manager produced positive results among the employees of that library, being extended to the users, however, with regard to the deaf users, it was still to be desired because of the communication barrier due to the lack of skill in sign language. It concludes that sensitive listening used effectively in the library contributed positively and effectively to the professional and personal growth of the team. And, still, contemplated the users with a humanized and welcoming environment.