E-democracia como instrumento de gestão: as contribuições da arquitetura da informação para a gestão pública participativa

Abstract

Access to information enables society to engage in participatory government programs, such as Participatory Budgeting. Without the necessary information to subsidize this participation, the citizen is unable to contribute, supervise and collect public spending. In this sense, public management has directed efforts to adhere to an e-Democracy, expanding the dissemination of public information and the offer of services in digital environments, such as websites. However, it is necessary to plan these digital environments, so that the citizen has effective access to the information they need, which can be done from the contributions of Information Architecture.3 With this in mind, the objective of this research was to analyze the official website of the Municipality of João Pessoa/PB, from the perspective of Information Architecture, considering the organization, navigation, labeling and search systems. The research is classified as exploratory and descriptive, of an applied nature, using the case study as a technical procedure, with a qualitative approach. The results show that the website of the City Hall of João Pessoa needs adjustments in relation to the Information Architecture systems, in order to make the digital space with less information overload and facilitate user navigation and orientation. In addition, it is necessary to enter relevant information about the municipality's Participatory Budget, which is not available to citizens. These findings resulted in the elation of Information Architecture recommendations oriented to participatory public management in the Municipality of João Pessoa, in order to improve user navigation and findability of information.