Análise do fluxo de informação do Centro de Ciências Aplicadas e Educação – CCAE/UFPB: um estudo de caso

Abstract

The growing production of information has required organizations to map and accurately analyze their information flows in order to use them strategically to build knowledge and improve the efficiency and quality of their organizational processes, enabling good performance in decision-making. With this in mind, the general aim of this research was to analyze the existing information flow at the Center for Applied Sciences and Education (CCAE)3 on Campus IV of the Federal University of Paraíba. To achieve this objective, the research, classified as qualitative, exploratory and descriptive, used semi-structured interviews with the Center's Director and six Advisors as a data collection instrument. The data was analyzed using the content analysis technique and grouped into categories. The results show that there is an urgent need to improve existing information products and services, as well as to create new ones in order to meet the multiple information demands of the academic community. The main challenges faced by the interviewees are related to difficulties in identifying sources of information and, above all, communication failures in the process of transmitting information between civil servants. In addition, problems were also identified related to the difficulty of transferring information and sharing knowledge, which is essential to ensure the continuity of administrative activities linked to the management of the CCAE/UFPB. Finally, the research also revealed the absence of an information policy, capable of establishing criteria, priorities, targets and evaluation methods, thus guaranteeing the smooth running of the institution's information flow.