Análise ergonômica do trabalho de analistas antifraude em teletrabalho

Abstract

The present study aimed to identify physical and psychosocial risks caused by lack of ergonomics and propose solutions to improve the quality of life and productivity of fraud analysts through Ergonomic Work Analysis (EWA). The EWA was divided into four stages: demand analysis, task analysis, activity analysis, and diagnosis. The demand analysis involved the application of a questionnaire to identify workers' pains and discomforts, while the task analysis consisted of interviews to understand task execution. Activity analysis included observations, interviews, and records of workers during task execution. Diagnosis consolidated the results and identified the main ergonomic risk factors. As results, 50% of workers reported back/neck pain and 37.5% reported wrist/right hand pain, along with psychosocial factors such as stress, repetitiveness, and monotony. The analysis identified various risk factors, such as inadequate posture, repetitive movements, and lack of predefined breaks. Recommendations were made to reduce risks, such as establishing regular breaks, providing ergonomics training to workers, and reducing task repetitiveness.