Identificação de direcionadores e proposta de um modelo para a Qualidade 4.0 através de análise bibliométrica e revisão sistemática da literatura

Abstract

The digital transformation driven by Industry 4.0 (I4.0) brings significant changes to traditional management practices within organizations, especially regarding quality management. In this context, the concept of Quality 4.0 (Q4.0) has gained strength within the academic community, which has increasingly focused efforts on understanding the variables of this new management model. Thus, this work aims to identify the main drivers of Q4.0 and propose a conceptual model that synthesizes its fundamental principles. To achieve this, the study adopts an approach composed of a bibliometric analysis and a systematic literature review (SLR) following the PRISMA protocol. The bibliometric analysis provided an overview of trends, main sources, countries, and most relevant authors, while the SLR led to the selection of 46 articles focused on proposing Q4.0 models. The results promote the identification of the main emerging technologies associated with Q4.0 as well as the key hard and soft skills required in this new industrial era. The study also presents a comparative framework of the eight Q4.0 models identified in the sample and proposes a combined model through a critical analysis of the existing models and the main trends observed.