Protocolo padronizado de recebimento de projetos de obras residenciais em uma construtora de joão pessoa: checklists e sistema de indicadores de desempenho

Abstract

The construction sector has historically faced challenges related to meeting deadlines, controlling costs, and ensuring project quality. Among the factors contributing to these difficulties are the absence of standardized protocols and the lack of effective performance monitoring during the design phase. In this context, the present study aims to propose the development of a standard protocol for project submission and the definition of performance indicators applicable to the design sector, based on a case study of a construction company located in João Pessoa, Brazil. The research is characterized as a theoretical and qualitative study, grounded in bibliographic review and document analysis. Consolidated performance management practices were examined, as well as tools such as technical checklists and internal protocols. From this analysis, a set of indicators was proposed to meet the operational needs of the design sector, focusing on aspects such as quality, regulatory compliance, interdisciplinary compatibility, and schedule adherence. Although the proposal has not been practically implemented, the suggested framework shows potential for adoption by companies in the sector, enhancing planning processes and integration with construction execution. This research contributes to the advancement of performance management in the construction industry by offering a model that can be adapted to different organizational realities.