Transformando procedimentos disciplinares: proposta de sistema de mediação de conflitos para a Universidade Federal da Paraíba

Abstract

Conflict mediation has been established as an effective mechanismfor disputeresolution in the public sector, fostering more harmonious and efficient institutional environments. With this focus, this research proposes a mediation systemmodel forthe Federal University of Paraíba, aiming to optimize conflict management andensure the principles of public administration. To this end, interpersonal conflictsinthe institution’s disciplinary procedures were identified, mediation unitsalreadyimplemented in federal universities were described, and the modelingof thesesystems was analyzed. This is a mixed-method, applied, and exploratorystudy,employing bibliographic and documentary procedures, with data analyzedusingBardin's content analysis. The theoretical framework relates interpersonal conflicts,personnel management, and mediation, based on Salvo’s model, which structuresaninstitutional conflict mediation system in public administration by addressingsystemprogramming, process structuring, execution strategies, and tools that ensureagreement effectiveness. The results indicate that Federal University of Paraíbahasrecords of interpersonal conflicts in its correctional bodies, reinforcing theneedforastructured mediation system. Nationally, eleven federal universities withspecificmediation units were analyzed, with Federal University of Goiás andFederal University of São Paulo standing out for their transparency and effectiveness. Theresearch showed high success rates in the mediation procedures carriedout intheseuniversities, despite challenges in adherence and consolidation of the model. Oneofthe obstacles encountered was the low transparency in disclosing informationaboutexisting systems. Given this, a mediation system is proposed for Federal Universityof Paraíba, aligned with theoretical guidelines and successful experiences fromotheruniversities, with the aim of strengthening a culture of institutional pacificationandimproving conflict management. The proposal includes broad discussionwiththeacademic community and its review by the University Council, ensuringgreaterlegitimacy and adherence to the model.