Trabalho precário e identidades LGBTQIAP+ : uma história social dos trabalhadores de Call Center em Campina Grande (2012 - 2024)

Abstract

The research aims to analyze the work process, precariousness, and LGBTQIAP+ identities in the Call Center sector in Campina Grande-PB. This study uses the tradition of historical materialism, mainly Marx and Engels, and their critical view regarding the exploitative and oppressive dynamics of capital over labor. The research also draws on the contributions of works on the transformations of the world of work in Brazil by authors such as Ruy Braga and Marcelo Badaró. The work also draws on discussions that glimpse the context of the significant increase in the number of call center operators in Brazil due to the neoliberal advance in the 1990s, such as Ricardo Antunes. Among the exploited and oppressed subjects, young university students, women, black people, and LGBTQIAP+ stand out. For these and other discussions, contributions found in data collected via Google Forms, Electronic Judicial Proceedings of the Regional Labor Court of the 13th Region (PB) available for consultation on the TRT website, and oral testimonies will be used. In this listed documentation, we seek to analyze specific cases of precariousness, bringing discussions related to gender, race and sexual orientation oppression in the sector.