Análise da Gestão de Manutenção: Estudo de caso no Campus I da UFPB

Abstract

With the large real estate assets owned by the Federal Universities of Education and expanded through the Program for the Support of Restructuring and Expansion Plans of Federal Universities (Reuni), there is a need for regulation by university administration to ensure the safe, rational, and efficient use of these spaces, meeting both academic needs and the demands of the population. This practice is primarily ensured through building maintenance activities, which in this context are carried out through the hiring of third-party companies, highlighting the importance of expanding knowledge about the efficiency of these services. In this scenario, the Federal University of Paraíba (UFPB) faces demands primarily related to corrective maintenance, which is a costly and urgent type of action. This study aims to analyze the maintenance management practices of the contracted company and the overseeing body responsible for corrective maintenance at UFPB's Campus I, based on the assessment of the existing demand in 2022. The study employed qualitative and quantitative methods, gathering data through the collection of maintenance requests recorded in the Integrated System for Assets, Administration, and Contracts (SIPAC) and conducting structured interviews with the contracted company and the management and oversight body for maintenance. Throughout the work, challenges were identified, such as extended waiting times for corrective maintenance, lack of detailed information in the maintenance requests, understaffing, and the need for specialized professionals. The importance of improving maintenance management and planning, as well as optimizing the use of SIPAC, including enhancements to the request registration system and access for the contracted company, was emphasized.