Análise da gestão pós-obra na região metropolitana de João Pessoa-PB

Abstract

The post-construction management process encompasses everything from project delivery, owner's manual, warranty terms, to technical support and maintenance during the first five years of building use, which falls under the responsibility of the executing construction company. Other mechanisms, such as quality management, facility management, and post-occupancy evaluation, can also be utilized within this system. Despite the importance of collecting and gathering data and information about post-construction management after delivering the product to the client for diagnosing the actual state of warranty services provided by the company, studies on the significance of this phase are not widely disseminated in João Pessoa, Bayeux, Santa Rita, and Cabedelo—cities of this study located in the Metropolitan Region of João Pessoa. Thus, the present study aims to identify weaknesses in this area from the perspective of professionals in the region. The methodology chosen for this purpose was the use of questionnaires, employing the Google Forms platform and targeting employees in the construction industry involved in building projects in the RMJP. The results obtained included 24 responses, of which 14 belonged to different companies. It was observed that the concern for post-construction management mainly arises due to legal requirements and the intention to reduce repair costs, consequently increasing profit margins. This results in a neglect of this crucial sector, which is rich in information and highlights a deficiency in post-construction management within construction companies.