A contribuição dos sistemas ERP para a integração entre a gestão de estoques e de compras: um estudo de caso em um supermercado do interior da Paraíba

Abstract

Given the growing competitiveness of the supermarket sector, the adoption of Enterprise Resource Planning (ERP) systems is essential for integrating inventory management and procurement process. This study aimed to evaluate how the use of ERP systems in inventory management directly impacts procurement process in a retail supermarket located in a city in the interior of Paraíba. To this end, a case study was conducted, with data collection instruments consisting of semi-structured interviews with five participants and on-site observation. Data analysis was conducted using content analysis, which enabled the identification of seven thematic categories: ERP functionalities, ERP benefits, real-time integration and information, decision-making support, inventory control, implementation challenges, and benefits versus costs. The results revealed that the system contributes significantly to the integration of departments, the provision of real-time information, and assertiveness in purchasing decisions. The main benefits include agility, reduced errors, predictability, better inventory control, and stronger negotiations with suppliers. On the other hand, challenges were noted, such as implementation and maintenance costs, the need for ongoing training, dependence on technical support, and the importance of correct data entry into the system. It can be concluded that the results obtained reflect the reality of the supermarket analyzed and may vary in other contexts within the sector.