Resistência ao uso das Tecnologias de Informação e Comunicação e as dificuldades de utilização de um software na Gestão Pública

Abstract

This article was elaborated with the purpose of investigating the difficulties of using Information and Communication Technologies (ICTs) by education professionals. It had as specific objectives: to give a brief history on the use of the ICT, focusing on public network schools; highlight the importance of qualification for education professionals; and show how the change causes resistance in the professionals in question. In order to reach the objectives, a bibliographical study was carried out with a theoretical contribution focused on the subject in question, as well as a field research in a Municipal Public School, in the town of Capim / PB. For field research, a semi-structured interview was conducted with eight professionals from the school, among them, manager, supervisor, secretary and teachers. As for the approach, it was a qualitative research. The results show that the technologies help in a beneficial way in the school management, as well as to all those involved in the study in their professional activities, as long as there are adequate conditions for this, such as, suitable environment and prepared for insertion of new technologies, and technical support for handling and possible eventualities.