Competências Socioemocionais: um estudo com gestores de empresas de grande e médio porte de Mamanguape/PB

Abstract

This study aims to analyze the role that social-emotional skills play in the performance of managers of large and medium-sized companies in Mamanguape/PB. Thus, it is based on the definitions and characteristics of skills, delving deeper into the discussion surrounding social- emotional skills. In addition, it discusses the role of leadership in competency-based management. In terms of methodology, the study is qualitative and exploratory in nature, with semi-structured interviews were conducted with 5 managers. Discourse analysis was adopted through the structuring of 7categories. The results indicate that social-emotional competencies, such as empathy, emotional balance, working under pressure, supporting people, teamwork and regulating emotions, are portrayed in everyday work, being developed from the experiences and adventures in situations and relationships built in the workplace. It is concluded that these competencies make a difference in the work sphere of managers, since they demands the development of emotional awareness of managers for a healthy and collaborative social relationship in the workplace. This research contributes to the theoretical advancement in the theme, in addition to listing possible actions that collaborate for the development of socio- emotional skills.